Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use this website or contact us via the website or telephone for the first time.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been updated 12/02/2023 to comply with the GDPR regulations.

We may collect the following information:

your full name
contact information including email address
any other personal information you provide including your/ your child/young person's name, age and address, educational setting and details relevant to the current situation.

What we do with the information we gather:

We require this information to understand your current situation and so that we can contact you to have further discussions with you regarding your needs.
We will keep the information you provide us with through this website or telephone on our records for 12 months.
During this 12 month period, we may contact you from time to time to see whether you would like further involvement.
We will only use your personal data to reply to your specific request. We will not use your personal information to send you any promotional information. We will not sell, distribute or lease your personal information to any third parties.

Confidentiality statement

All information collected via this website or telephone is confidential. Information is only shared with the specific informed consent. There are a number of circumstances where this might not be possible or may not apply, for example where the safety or the person contacting us, or someone else may be put at risk and if there are legal or safeguarding responsibilities.

Further information regarding confidentiality can be found in The British Psychological Society, Practice Guidelines, August 2017.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Please only complete the online form with information that you are happy to be stored by us, and contact details that you are happy for us to use.
If you have emailed us or spoken to us on the phone and discussed any details that you no longer wish us to store, please contact us and request this to be deleted.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Third party links. Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

You may request details of personal information which we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible using the contact details on our website. We will promptly correct any information found to be incorrect.